ONLINE SHOPPING
Website: www.kudapymall.com
kudapymall App: iOS & Android
LINE @kudapymall
Facebook: kudapymall
Here are the details of the purchase process on our website, it's very easy!
You can place an online purchase at Kudapymall as a registered user or as a guest. For this last option, we will ask you for the required data to be able to place the order.
You have to add the items to your basket, choose where you want to receive them and complete the payment. You have the option to save your payment details so you can make future purchases more quickly.
The shipping and billing address of your order must be in the same market/region.
Once you have made your purchase, we will send you a confirmation email with all the order information.
You can track your order on your account. If you have made a guest purchase, you can do so accessing the link that appears in any of the emails we send you about your order.
ORDER STATUS
You can track your order in your account, on the Purchases section. If you are not registered, you will have this information by accessing the link that appears in any of the emails we sent you about your order.
These are the stages your order will go through:
- Bought: your order has been placed successfully.
- Being processed: we’ve received your order details.
- Being prepared: your order is being prepared in our warehouse.
- Sent: your order has already left our premises.
- Collected by courier: your order is on its way and will be delivered soon.
- Delivered to customer: your order has been delivered.
Bear in mind you will receive updates on the status of your order by email.
ISSUES WITH MY ORDER
We work to ensure you receive the items in your order on time and in their original condition. However, if you have a specific incident with your purchase, you can contact us so that we can review your case and help you solve it.
FREQUENTLY ASKED QUESTIONS
WHERE CAN I PLACE AN ORDER?
Online:
Website: www.kudapymall.com
kudapymall App: iOS & Android
LINE @kudapymall
Facebook: @kudapymall
WHY HAVEN’T I RECEIVED MY ORDER CONFIRMATION EMAIL?
If you have not received the email confirming your purchase, it may be because of one of
these reasons:
- The email has arrived in your spam folder.
- Your email address is not correct. In this case, you can contact us for a solution.
- There has been an incident and the payment has not been completed correctly. We will send you an email with a link so you can do it again.
HOW CAN I CHANGE THE MARKET/REGION?
From your computer: after deleting cookies, go to our website and you will see the market/region selector.
From the iOS APP: locate the Kudapymall APP in your phone's settings and select the option to reset the region. Once you log back into our APP, you can choose the market/region of your choice.
On the Android app: select the market/region of your choice in the Settings option of the Kudapymall app.
HOW DO I KNOW HOW MUCH OF AN ITEM IS IN STOCK AND WHAT CAN I DO IF I WANT TO GET SOLD OUT ITEMS?
Stock levels are indicated next to each item:
x Left: The amount of available items
Sold out: Item is currently unavailable for purchase
Unfortunately, not every style will be restocked. However, you can use the 'Notify Me' button to receive an email notification if the item comes back. You may also subscribe to our newsletter to receive emails when items you like come back in stock.
CAN I RESERVE AN ITEM?
We do not accept any reservations. The items you add to your shopping bag will be kept for as long as the product is available. However, these items are not placed on hold and someone else may purchase the item even if it is in your cart.
To avoid this from happening, we recommend to place an order at your convenience. Returns are available on most items.
THERE WAS AN ERROR WHILE I WAS CHECKING OUT! HOW DO I KNOW IF THE TRANSACTION WENT THROUGH OR NOT?
Check "My Orders"
Check the most recent order. Is it the one you just placed?
For further confirmation, please contact your bank to see if your card was charged, as your account balance will be reflected as soon as you have confirmed your order with us.
WHEN WILL I RECEIVE MY ORDER?
When placing the order, we will provide you with the estimated delivery date. Then you can track it from your account or, if you purchased as a guest, from the link in any of the emails we have sent you about your purchase.
CAN YOU CANCEL YOUR ORDER?
It is possible to cancel a purchase as long as the order status allows it. If available, you will see this option in your Kudapymall account, in the order details. If you have made the purchase as a guest, you can manage it from the link that you will find in the email confirming your purchase.
CAN YOU CHANGE THE DELIVERY ADDRESS OF YOUR ORDER?
If you have already completed your order and need to change your shipping address, please contact us so that we can review your case.
CAN YOU CHANGE THE ITEMS IN YOUR ORDER?
If you have already completed your purchase, it is not possible to delete or change items. If you wish, once you receive your order, you can manage a return.
CAN MY ORDER BE DELAYED?
If we are unable to deliver your order on the estimated delivery date, we will send you an email and you will be able to see the new delivery date in your order details.
MY ORDER SHOWS AS HAVING BEEN DELIVERED, BUT I HAVEN'T RECEIVED IT. WHAT CAN I DO?
If you have not received your order, but it is recorded as delivered, please contact us and we will check with the carrier.
I HAVEN’T RECEIVED ALL THE ITEMS FROM MY PURCHASE. WHAT CAN I DO?
Please note that your order may have been split into several deliveries. Check this information in your account, in the order details.
If you have any questions, you can contact us so that we can check what is happening and solve it.
WHAT CAN I DO IF I’VE RECEIVED THE WRONG ITEM?
If you have received an item that does not correspond to what you have purchased, we will be happy to check what has happened and provide a solution.